Coldwell Banker Property Management (CB), an agent for the owner of the property, and Guest agree as follows: Guest is an adult and will be an occupant of the unit during the entire reservation period. Other occupants will be family members, friends, responsible adults or children under direct adult supervision. NO PARTIES! Use of the premises will be denied to persons not falling within the foregoing categories and as a result they would have to vacate the property without any refund. Any complaints from neighbors regarding excessive noise or other nuisances may be cause for immediate termination of the rental agreement and forfeiture of the guest’s security deposit and rents.
Payment:
A non-refundable pre-payment is due at the time of booking. Final payment is due 45 - 90 days prior to arrival date. If your arrival date is less than 45-90 days from booking date your payment is due in full at the time of booking and is non-refundable. Reservations are considered booked when the guests credit card information is received by CB. Some of our Owners will not accept credit cards as payment – in this instance a check must be issued for payment.
Cancellations:
A 45 - 90 day notice of cancellation is required for any reservation. If reservation is cancelled at any time, any and all monies on account may be retained.
Security Deposit Protection:
This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500.00. Any damages that exceed $1500.00 will be charged to the credit card you provided. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Coldwell Banker any amount payable under the terms and conditions of the Rental Unit Damage Protection. If you choose not to participate in this plan, Coldwell Banker requires a deposit (Check only, this will be cashed) of $1500.00 plus a $25.00 service fee, mailed to Coldwell Banker within 7 days to cover any potential damages. This deposit will be refunded, by check, within 21 days of check out provided the Rental Unit is left tidy and undamaged. You must notify us of any damage to the unit prior to checkout or you will be held responsible for any damage to the unit.
Damage Insurance:
This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500.00 Any damages that exceed $1500.00 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Coldwell Banker any amount payable under the terms and conditions of the Rental Unit Damage Protection. Please contact Coldwell Banker directly if you do not wish to participate in this plan or assignment.
Beach/Pool/Spa Keys & Cards:
When renting a property with HOA amenities, access keys/cards will be in the property. You are responsible for the keys/cards once you check in. Please contact us immediately if keys/cards are not in the property upon arrival. There is a $200.00 charge per key/card if not in the property when you check out.
Lock-Out Assistance:
A $150.00 charge will be assessed for lockouts after hours and/or if lockout assistance is required at the rental unit.
Trip Insurance:
Trip Insurance is STRONGLY recommended and may cover losses you may incur due to unforeseen circumstances, such as road closures, jury duty, illness. Please refer to the Trip Insurance information on our website.
Weather/Snow Conditions:
You are renting a home in the High Sierras. We do not have any control over the weather or road conditions and will assume no liability for any loss or damage caused by weather/road conditions, natural disasters, acts of God or other reasons beyond our control. We will try our best to have the snow removed from the driveway and pathways of the home/condo. NO refunds will be given for too much snow or lack of snow.
Pets:
Pets are not allowed IN OR AROUND most of our properties at any time. Violation of this will result in the forfeiture of your deposit and eviction without refund. We do have properties that will allow dogs. Acceptance of an allowed dog will be included with your confirmation information. Absolutely no cats, birds or exotic animals.
Cleaning:
Our cleaning staff will perform a departure clean. We request you leave the home in a tidy manner including, but not limited to washing dishes or starting dishwasher, returning furniture to original position. Please refer to the checkout form provided with your reservation attachments. There is no daily maid service. If you require daily service this can be scheduled for you at an extra charge. Any excessive linen use OR extra cleaning will be charged to you accordingly. Extra cleaning is NOT covered by damage insurance policy. Check to make sure no personal items have been left behind. We are not responsible for lost, stolen or forgotten items and you will be charged a minimum of $25.00 to retrieve and ship items.
Telephone:
Most units are equipped with a telephone to be used for LOCAL calls only. Please use your credit card for all long distance/toll calls. There will be a $30.00 service charge plus the cost of any long distance/toll calls which appear on the owners telephone bill. Cell phone service is NOT guaranteed in Tahoe.
Hot Tubs:
Guest acknowledges that he/she is fully aware that the hot tub and surrounding area can be dangerous and slippery when wet and that injury can occur and assumes all risks involved in or related to the use of the hot tub and surrounding areas. Hot tubs in private homes may be temporarily unusable during guest’s stay due to normal maintenance procedures required to keep them clean and sanitized. Hot tubs are prone to temporary or prolonged maintenance issues beyond CB’s control. Hot tubs are serviced prior to each guests reservation. Guest will be responsible for charges over and above the standard cleaning. Refunds for non-operational hot tubs in a private home will be dealt with on a case-by-case basis not to exceed $20.00 per lodging night of non-operation.
Amenities/Inconveniences:
We are not responsible for the condition or availability of any amenities offered by Owners or Homeowner Associations. Neither do we accept liability for any inconveniences due to defects or stoppage in supply of gas, water, electricity or plumbing. CB will attempt to have the problem fixed, but often times these are out of our control and if we cannot repair the problem refunds WILL NOT be given. This includes but is not limited to: Homeowner Association hot tubs, swimming pools, saunas, tennis courts. None of our rentals have air conditioning.
Smoking:
All of our homes are NON-SMOKING properties. The renter is responsible for any costs incurred in the removal of smoke odors following their stay.
Firewood:
None of our properties have firewood. You can bring it from home or purchase it at the local supermarkets.
The House:
Our homes are equipped with bedding, one set of towels per person, TV, dishes, pots/pans, etc. Occupancy is based on sleeping capacity. Each home may not have ample dining or living room seating to match the bed capacity. We provide a starter set of toilet paper and soaps. If you need additional supplies they can be purchased at the local supermarket. Most homes do not supply beach towels. Guest agrees to abide by all HOA or Owner rules which may be posted at the property or given to guest.
Renting a single family vacation home or condo is very different than a hotel. CB is not open 24 hours a day – we do have a 24 hour emergency page. But please realize that resources can be VERY limited outside of normal business hours – especially in the winter. There is no front desk or onsite maintenance or cleaning crew. There will be signs that other people have occupied the property.